Terms of Service
Important: DragonFly Co. does not guarantee specific results, return on ad spend, lead volumes, or revenue outcomes. Digital marketing performance is subject to market conditions, platform algorithm changes, audience behaviour, and advertising spend levels — all of which are outside our control. By engaging DragonFly Co., you acknowledge that no specific result has been promised or implied.
1. About These Terms
These Terms of Service govern your engagement with DragonFly Co. (ABN: 81 215 338 758), a digital marketing agency based in Brisbane, Queensland, Australia, operating under DragonFly Collective. By enquiring, engaging or entering into a service agreement with DragonFly Co., you agree to these terms.
2. Services Provided
DragonFly Co. provides digital marketing services including:
- Meta Advertising (Facebook & Instagram)
- TikTok Advertising
- Google Search Advertising
- Organic Social Media Management
- Strategic Growth Retainer (all of the above)
The specific scope of services will be outlined in your individual service agreement prior to engagement commencing.
3. Fees & Payment
Service fees cover strategy, account management, campaign oversight, continuous optimisation and reporting. Service fees are payable to DragonFly Co.
Advertising spend is entirely separate from service fees and is paid directly by the client to the relevant platform (Meta, Google, TikTok). DragonFly Co. does not hold, manage or take a margin on advertising spend unless explicitly agreed in writing.
Service fees are invoiced monthly in advance. Payment is due within 7 days of invoice. Late payment may result in pause of services.
4. Minimum Term & Cancellation
Engagements operate on a 3-month minimum term to allow sufficient time for campaigns to optimise and deliver meaningful data. After the initial term, engagements continue on a rolling monthly basis.
Either party may terminate the engagement with 30 days written notice after the initial 3-month term. Notice must be provided via email to hello@dragonflycoagency.com.
Fees paid are non-refundable for work already performed or the current billing period.
5. No Guarantee of Results
DragonFly Co. applies best-practice strategy and continuous optimisation to all engagements. However, we make no guarantee of specific outcomes including but not limited to:
- Return on advertising spend (ROAS)
- Lead volume or cost per lead
- Revenue generated from campaigns
- Follower growth or organic reach
- Placement, ranking or impression share
Performance varies based on factors outside DragonFly Co.'s control including market conditions, platform algorithm changes, audience behaviour, ad spend levels, creative quality, and the client's own website, product and service offering.
6. Client Responsibilities
To enable DragonFly Co. to perform services effectively, the client agrees to:
- Provide timely access to required accounts, assets and information
- Review and approve creative and strategic materials within agreed timeframes
- Maintain adequate advertising spend on the relevant platforms
- Notify DragonFly Co. promptly of any changes to their business, products or services
- Comply with all platform advertising policies
7. Intellectual Property
Upon full payment of all outstanding fees, all strategy documents, creative briefs and campaign materials produced by DragonFly Co. specifically for the client become the property of the client. DragonFly Co. retains the right to reference the engagement for portfolio and case study purposes unless otherwise agreed in writing.
8. Confidentiality
Both parties agree to keep confidential all proprietary information shared during the engagement. Client data is never used to train AI models or shared with third parties outside of service delivery requirements.
9. Limitation of Liability
To the maximum extent permitted by law, DragonFly Co.'s total liability for any claim arising from services provided shall not exceed the total fees paid by the client in the 3 months preceding the claim. DragonFly Co. is not liable for any indirect, consequential or loss of profit damages.
10. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes shall be subject to the jurisdiction of the courts of Queensland.
11. Contact
For questions about these terms: hello@dragonflycoagency.com · +61 428 294 935